Shipping policy

Thank you for shopping with FIFIELD MADISON JORDAN. As a professional online merchant based in the United States, we maintain standardized order processing and comprehensive logistics management systems. We prioritize precise order handling, secure packaging, and reliable delivery services to ensure every customer receives their order in excellent condition within our estimated shipping timeline.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal validation, quality inspection, and protective packaging within 1 to 7 business days. United States weekends and federal statutory holidays are excluded from business operating days and will not affect standard processing schedules.
During peak shopping periods and promotional events, increased order volumes may lead to minor processing delays. Our customer service team will send official email notifications promptly if any substantial shipping delays occur, allowing customers to stay updated on their order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated individually based on parcel weight, physical dimensions, and shipping zone regulations. Accurate shipping costs will be automatically calculated and clearly displayed on the checkout page prior to order submission, with no hidden fees or unexpected surcharges.
Our standard shipping service provides an estimated delivery period of 15 business days for all regular orders. All delivery timeframes serve as approximate references only. Actual delivery progress may be impacted by logistics carrier delays, international customs clearance procedures, severe weather events, regional transit restrictions, and other unforeseen external factors beyond our control.

3. Shipment Confirmation and Order Tracking

Once your order is fully packaged, verified, and dispatched from our warehouse to our authorized logistics carrier, you will receive an automated shipment confirmation email that includes your unique tracking number and official tracking access link.
Tracking information will not be instantly updated after dispatch due to carrier system synchronization rules. In most cases, complete and real-time trackable data will be activated and available for customer inquiry within 24 to 48 hours after the parcel is scanned and registered by the logistics provider.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete, and valid recipient information, including a detailed delivery address, correct postal code, and active contact number during checkout. It is essential to verify all address details carefully to avoid delivery failures or parcel returns.
FIFIELD MADISON JORDAN assumes no liability for misdelivery, unsuccessful delivery, or returned parcels caused by incorrect, incomplete, or invalid address information provided by customers. Any additional reshipping fees and logistics costs resulting from address errors will be borne exclusively by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed lost during transit and fails to be delivered by the scheduled delivery date, please contact our customer support team within 2 calendar days of the expected delivery time. We will collaborate closely with logistics carriers to launch a full investigation and provide a reasonable resolution efficiently.
If your order arrives with broken packaging or defective contents due to transit extrusion, collision, or rough carrier handling, please submit a support ticket within 24 hours of delivery. Clear original photos of both the outer packaging and damaged items are required for official verification. Our team will evaluate the issue and resolve after-sales matters in a timely manner.

6. Product Care and Usage Notice

Every product sold in our store is equipped with official user instructions and daily maintenance guidelines. Customers should follow standard operating and storage specifications to maintain stable product performance and extend the regular service life of their purchased items.
FIFIELD MADISON JORDAN will not be held responsible for product damage, functional faults, or performance degradation caused by unauthorized disassembly, private modification, improper operation, artificial damage, or any misuse behavior that violates official product usage standards.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import duties, customs clearance fees, local consumption taxes, and other statutory charges formulated by the customs authorities of the destination country or region.
All customs-related expenses are the independent responsibility of the customer and are not incorporated into our product prices or standard shipping fees. We will provide complete customs declaration documents to facilitate smooth clearance, but we are not liable for parcel detention, delivery delays, or return losses caused by customs policy adjustments and unpaid customer tariff fees.

8. Contact Information

If you have any questions, concerns, or feedback regarding our shipping regulations, order logistics status, or delivery-related after-sales issues, please get in touch with our professional customer service team through the following official channels:
Trade Name: FIFIELD MADISON JORDAN
Phone Number: +1 207-321-3813
Email: info@novaelectro.shop
Physical Address: 109 Aquila St N, Nokomis, FL 34275, United States